FAQ

Valid as of May 15, 2021

What is RTA Tapp Pay?

Tapp Pay allows you to load value and pay for RTA fare with a reloadable card or your smartphone from within the Transit app. Tapp Pay cards are available at any transit center. Value can be added to an account using a debit card, credit card, or cash. A minimum of $3.00 is required to get a card out of the payment kiosk at any transit center, but the full value is made available for use when paying fare. A debit or credit card can be used on Tapp Pay on the Transit app, or to load value to a card or the app at a payment kiosk at any transit center, and at Wright Stop Plaza customers can use cash. Customers can also use cash to add value to their card or phone account by using one of RTA’s retail outlets. A list of these locations can be found at http://www.i-riderta.org/Tapp-Pay


Does Tapp Pay replace existing payment methods for RTA services?

Yes, RTA will begin phasing out its existing payment system through the fare box, and customers will be exclusively using Tapp Pay to pay fare by the fall of 2021.


Do I need to set up an account to be able to use Tapp Pay?

For card accounts, NO. However, the benefit of creating an account for your card is that should it ever be lost or stolen, the value in your account can be transferred to a new card. To register your card account visit: www.iriderta.org/tapp-payhub

For phone accounts, YES. After downloading Transit, you will need to provide your email, first and last name, your debit or credit card information, and create a password.


Are there any fees for using Tapp Pay?

NO. However, you may incur data usage fees via your cellular service provider for use of the application. RTA is not responsible for any mobile carrier data charges that a customer incurs as a result of purchasing or using Tapp Pay via the Transit app.


What's fare capping?

Fare capping is available using Tapp Pay. Customers will be limited, or capped, in the amount they pay within a given timeframe once they have ridden enough times to accumulate the equivalent of what was previously the value of a daily or 31-day monthly pass with Tapp Pay. This means no matter how many trips a customer takes throughout a given service day or rolling 31-day period, any additional trips during that period of time will be at no charge.


Is there a minimum amount I can add to my Tapp pay account? Is there a maximum amount?

The minimum that may be added to your Tapp Pay account varies by whether you are using a card or phone to access Tapp Pay. With exception to Tapp Pay payment kiosks, which are a minimum of $3.00, all other locations to load funds are a minimum of $1.00 with a maximum of $200.00.


How can I check my Tapp Pay account balance?

You can check your balance by tapping the gear icon in the Transit app, or by calling RTA Call Center at (937) 425-8300. For cards, you can check your balance online after creating an account for your card or by tapping the card on any payment kiosk. To create an account visit: www.iriderta.org/tapp-payhub


Can I switch my Tapp Pay account value from one email to another? Or from the card to a phone account?

You can permanently transfer your balance from one email account to a new email account. Please contact RTA Customer Service at (937) 425-8300 for assistance. You must exhaust all value from either your card or phone account before switching. We cannot transfer balances between active card and phone accounts.


Can I set up my Tapp Pay account to add funds automatically when my balance is running low?

At this time, we don't have the option to auto load an account.


Will Tapp Pay remind me when my balance runs low?

When you board and scan your Tapp Pay barcode on the payment reader, it will provide two different types of messages which indicate that you need to add funds to your account:

Last Ride / Add Funds (Yellow) – means that your account is now negative and are being provided our One More Journey Feature. You need to add more funds before boarding another vehicle.

Lack of Funds – means that your account is still negative and you are not able to board until you load more funds, bringing your account back to a positive balance state.

For those utilizing Tapp Pay via phone you can check your balance through the Transit app by going to settings under the gear icon in the top corner of the app, which will track your account balance and history in real time.


How does the driver know I have valid fare?

When you scan Tapp Pay on the payment reader, the driver will monitor the screen as you scan to verify it is a valid boarding.


Can I pay for more than one person with Tapp Pay? Does each customer need their own Tapp Pay account?

In order for fare capping to work, RTA requires that each customer has their own payment method. The only exception to this is for children aged 12 and younger and eligible paratransit customers after showing their paratransit ID.


Do children traveling with me that are age 12 and under need fare?

No. However, if the children are age 12 and under but over 60 inches tall, you or the child are required to show proof of age.


I'm eligible for reduced fares. Can I use Tapp Pay?

Yes, when receiving your Tapp Pay card from the payment kiosk, you can select “Reduced” fare. In addition, when you create an account online for your card or by phone within the Transit app, you can indicate that you are eligible for reduced fares. When boarding, after tapping the card or scanning your phone on the payment reader, you will be asked to show a valid ID in order to board at the reduced rate.


When traveling on Connect Paratransit, does my Personal Care Attendant need fare?

No.


If I am a Connect Paratransit customer traveling on a route bus, do I need fare?

No, you simply show your valid Connect Paratransit identification card and board at no charge. There is no need for you to tap your Tapp Pay card or scan your Tapp Pay phone.


Are there refunds?

No. Funds loaded to your account are non-refundable and have no cash or credit value.


Are receipts available for Tapp Pay purchases?

Receipts are available and sent from ‘[email protected]’, after loading funds onto your Tapp Pay account on Transit to the email provided. If you don’t see the email, check your junk mailbox. At all payment kiosks and retail outlets, after completing your transaction, you also have the option to receive a receipt.


 Will Tapp Pay store my debit or credit card details?

No, but you have an option to store your debit or credit card details for future transactions. No payment details are stored on the device, but rather in the Cloud with our payment processor. No purchase details are submitted other than the initial adding of your card to the account.


Why am I prompted for my CVV every time I purchase a pass?

This is a security measure to protect you in the event of a lost or stolen smart phone.


Are security protections in place to protect my personal information?

Yes. Tapp Pay is fully certified and compliant with Payment Card Industry Standards (PCI-DSS). All payment communications are fully encrypted via Secure Sockets Layer (SSL), and any sensitive data stored is highly encrypted and systems are constantly monitored for security vulnerabilities.


Will my Tapp Pay account still work if I lose cellular or WiFi connectivity when boarding the vehicle?

Yes. Tapp Pay doesn’t require cellular or WiFi connectivity to activate and you will be able to show and display from the Transit app when boarding. However, you do need connectivity to load funds to your account, which must be done prior to boarding.


What happens if my smart phone becomes inoperable (i.e. battery dead) prior to being able to use Tapp Pay?

Customers prior to boarding the vehicle, are responsible for providing a valid form of payment, ensuring an appropriate account balance, and having a smart phone in working condition prior to boarding. If your smartphone is inoperable it is expected that you use another payment method.


What happens if I lose my smart phone or buy a new one?

If you need to change your smart phone (lost, theft, upgrade), you can transfer any valid, unused funds in your account to that phone if you have purchased fare using a registered account. To transfer your unused funds and account to a new phone, download Transit app to your new phone and log in. You will be prompted to confirm that you wish to transfer your account to this smart phone. Please note, accounts can only be transferred between smartphones three (3) times in six (6) months. This is a preventative measure to protect you from fraud and theft.


What happens if I lose my Tapp Pay card?

RTA is not responsible for lost or stolen cards. However, if you registered your card by creating an account at www.iriderta.org/tapp-payhub, call RTA Customer Service at (937) 425-8352 to have your card blocked. Any remaining balance can be transferred to a new card by obtaining one from a payment kiosk and registering the new card to your existing account.


I received an error message: “No tickets available for sale” or “Unable to Purchase Tickets”, what do I do?

This is caused by either the account or the smart phone being locked out from Tapp Pay, due to either security or fraud concerns. Contact RTA Customer Service at (937) 425-8300 or ask an RTA staff member for assistance.


I purchased a fare but determined it was for another transit agency (ex. Cleveland).

When using Tapp Pay in the Transit app, it is important to have your location settings enabled on the phone and for Transit app. By doing this, you will be “pinged” locally which will reveal Dayton RTA – Tapp Pay. Customer’s also need to check the details of their potential transaction to ensure they are purchasing from Dayton RTA – Tapp Pay. There are many other agencies in the state that use Transit app to deliver mobile ticketing.


Why is my account showing my balance is negative?

RTA offers a “one more ride feature,” meaning your account can go negative by one or possibly two trips in order to ensure you are not stranded and able to get to a location where you can load funds onto your account. You must bring your account positive before riding again, or the payment reader will flash red, indicating you have a lack of funds, so you must add funds in order to board.


What happens if I forget my password?

If you select ‘Forgot Password’ during the login process, the email account that you are using will receive a link from ‘Katie from Transit’ with a link to change your password. This must be done from the device that has Transit installed on it. 


What should I do if I lose my phone?

Your Tapp Pay account is not tied to your phone, once a new phone is logged in your account will move to your new device. In order to protect your account balance, it’s suggested that you contact RTA at (937) 425-8300, and have them ‘block’ the device.


Can I move my Tapp Pay account from one device to another?

Yes, download the app to the new device and sign in to your account. Please note that your account can be active only on one device at a time.


Where do I use my card or phone on an RTA vehicle?

When you board the vehicle, scan the mobile bar code on your phone on the oval shaped payment reader located at the front of the vehicle. When utilizing your card, tap the card on the far right portion of the payment reader.


Do I need a debit or credit card to use Tapp Pay?

No. You can add value to your Tapp Pay card or phone account with cash by visiting a payment kiosk or any retail location. A list of these locations can be found at http://www.i-riderta.org/Tapp-Pay. You may also use a pre-paid debit card to add value through the payment kiosk, online portal (cards only) or within the Transit appalthough some pre-paid debit cards may not work so check with the card company before using.


What happens to my already purchased daily, weekly, or monthly pass in Tapp Pay?

These passes will continue to exist and can be used as long as they are valid. No new purchases of these fare types will be possible. It is strongly encouraged that customers use any previously purchased passes before utilizing fare capping as passes expire 365 days from date of purchase.


Transit app is not showing that I can purchase Tapp Pay fare.

This is likely because the version of the phone is too dated to access mobile ticketing. Make sure that your phone’s operating system (OS) is up to date and make sure you’re running the newest version of the Transit app. Unfortunately, you may need to consider getting a new phone or you may utilize a Tapp Pay card.


Additional questions?

If you did not find the answer to your question here, contact RTA Customer Service 7 days a week from 8 a.m. to 5 p.m. by calling (937) 425-8300.