Customer Service Promise

We appreciate that you choose to ride RTA. In an effort to provide you excellent service, we pledge to honor the following promises:

Your right to safe service

Your safety is our top priority. If we are not performing to your standards, please let us know.

Your right to courteous, clean, accessible, and dependable service

Simply put – you deserve the best. If you find our service less than adequate, please let us know.

Your right to be heard

We promise to make your issues count. If you have concerns regarding service, write or speak to the appropriate person below and he or she will respond. 

Your right to on-time service

If your service is early or delayed more than 30 minutes, your ride is on us. "We guarantee it!"

Your right to be notified of significant service delays

Updated service information will be made available at the following locations:

  • Customer Service: 937-425-8300; option 1
  • RTA Alerts System: Sign up to receive alerts directly to your email or cell phone at