News Detail

RTA customer service call center to change hours

August 28, 2018                                                                                                  For Immediate Release

CONTACT:  Jessica Olson (937) 425-8352, Communications Manager

(DAYTON, OHIO) … The Greater Dayton RTA will adjust the operating times of the agency’s customer service call center beginning Monday, Sept. 10. These changes will help the agency focus resources to handle customer calls during normal business hours while still offering a quick and simple automated option for schedule information 24-hours a day.

The RTA Call Center hours will change to Monday through Friday, 7:30 a.m. to 5 p.m. The call center will be open from 8 a.m. to 4:30 p.m. on weekend and holidays for Paratransit and Connect On-Demand reservations only.  These new hours will not affect RTA Connect Paratransit and On-Demand customers who need to book, cancel or check on existing reservations.

During non-business hours, RTA fixed-route customers using the call center for bus schedule information are encourage to use RTA’s automated RideTime line. The system is available 24/7 and allows customers to quickly obtain bus arrival information with the use of their bus stop ID number. Every one of the RTA’s more than 3,000 bus stops is identifiable by a bus stop ID number at the bottom of the sign. A how-to video describing how to look up a bus stop ID can be found here: http://www.i-riderta.org/ridetime/bus-times. In addition to the RideTime phone line, which can be accessed anytime by calling (937) 425-8300 and selecting option 1, customers can use the RideTime text feature. Customers can text their RTA Stop ID number to 41411 and receive an immediate response with the three latest bus times at their stop. A video explaining the text process can be found here:http://www.i-riderta.org/ridetime/track-by-text.

Since investing more than $9 million to upgrade RTA’s fleet with RideTime technology, making each bus trackable through constant real-time GPS reporting, the agency has been able to arm thousands of customers with bus schedule information with a push of a button. The change to RTA’s call center hours is meant to better utilize this technology so staffing can be aligned to increase our level of customer support, said Brandon Policicchio, chief customer and business development officer for the RTA.

“One major benefit of these changes will be a decrease in hold times for customers while the call center is open as staff will be concentrated during these hours,” he said. “Customers never have to wait to speak to a customer service representative to learn bus time information when they use RideTime.”

The RTA customer service call center includes customer access to automated fixed-route bus arrival times, RTA Connect paratransit services, RTA Connect On-Demand services, lost and found, Link Dayton Bike Share and customer comments, concerns and questions.

For a listing of route changes, sign-up for route alerts: iriderta.org. Follow us on twitter at twitter.com/gdrta , or like us on Facebook at facebook.com/iriderta 

RTA is Ohio’s greenest fleet, and serves over 3,000 stops on 24 routes throughout Montgomery and parts of Greene County. The agency operates diesel, hybrid diesel, and electric trolley buses that take people to work, school and shopping. Customers ride RTA on more than 9 million passenger trips each year. RTA is committed to providing the highest levels of customer service as the region’s first choice for alternative transportation.