On Time Service Guarantee
RTA riders expect timely service and we promise to meet your expectations. If your service is early or delayed more than 30 minutes, we'll give you a complimentary fare.
The RTA On-time Service Guarantee is based on the following terms and conditions. If any portion of your trip is early or delayed over 30 minutes, you are eligible for a complimentary fare. To redeem your complimentary fare, you must submit a claim within 10 days of the occurrence.
RTA has 10 days to validate your claim. You can file a claim by visiting i-riderta.org/claimform or by completing an On Time Service Guarantee Claim Card. Claim Cards can be picked up from a RTA Transit Ambassador or an RTA Transit Center: Wright Stop Plaza, East, West, South and Northwest. Claim Cards can be given to any Transit Ambassador or you can mail to: RTA On-time Service Guarantee Claim, 4 S. Main Street, Dayton, Ohio 45402.
Pursuant to the ADA regulations on RTA Project Mobility Services, the "window of service" requirements apply to scheduling and pick-up.
The RTA On-time Service Guarantee does not apply to delays due to acts of nature, power outages or events beyond the control of RTA.