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Home : Customer Support : On Time Service Guarantee 


On Time Service Guarantee

RTA riders expect timely service and we promise to meet your expectations. If your service is early or delayed more than 30 minutes, we'll give you a complimentary fare.

The RTA On-time Service Guarantee is based on the following terms and conditions. If any portion of your trip is early or delayed over 30 minutes, you are eligible for a complimentary fare. To redeem your complimentary fare, you must submit a claim within 10 days of the occurrence. 

RTA has 10 days to validate your claim.  You can file a claim by visiting or by completing an On Time Service Guarantee Claim Card. Claim Cards can be picked up from a RTA Transit Ambassador or an RTA Transit Center: Wright Stop Plaza, East, West, South and Northwest.  Claim Cards can be given to any Transit Ambassador or you can mail to:  RTA On-time Service Guarantee Claim, 4 S. Main Street, Dayton, Ohio 45402.  

Pursuant to the ADA regulations on RTA Project Mobility Services, the "window of service" requirements apply to scheduling and pick-up.

The RTA On-time Service Guarantee does not apply to delays due to acts of nature, power outages or events beyond the control of RTA. 



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