Customer Service Promise
We appreciate that you choose to ride RTA. In an effort to provide you excellent service, we pledge to honor the following promises:
Your right to safe service
Your safety is our top priority. If we are not performing to your standards, please "Write to the top." A member of the RTA Senior Management Team will respond.
Your right to courteous, clean, accessible, and dependable service
Simply put – you deserve the best. If you find our service less than adequate, please "Write to the top." A member of the RTA Senior Management Team will respond.
Your right to be heard
We promise to make your issues count. If you have concerns regarding service, write to the appropriate person below and he or she will respond. For Customer Support: Please visit i-riderta.org/customersupport; To speak to someone call 937-425-8383.
Your right to on-time service
If your service is early or delayed more than 30 minutes, your ride is on us. "We guarantee it!"
Your right to be notified of significant service delays
If your bus is on Alert Status, updated service information will be made available at the following locations: i-riderta.org/alerts; Customer Support line 937-425-8300 option 1; or sign-up for RTA Alerts delivered direct to your email, phone or pda at