On Time Service Guarantee

On Time Service Guarantee

RTA riders expect timely service and we promise to meet your expectations. If your service is early or delayed more than 30 minutes, we'll give you a complimentary fare.

The RTA On-time Service Guarantee is based on the following terms and conditions. If any portion of your trip is early or delayed over 30 minutes, you are eligible for a complimentary fare.

To redeem your complimentary fare, please submit your claim within 10 days of the occurrence to one of the following

Customer Service Phone:  937-425-8300

Customer Service Email:  [email protected]

Customer Service in Person:   At any one of our Transit Centers, please visit our sales outlets

Pursuant to the ADA regulations on RTA Connect – Paratransit Services, the "window of service" requirements apply to scheduling and pick-up.

The RTA On-time Service Guarantee does not apply to delays due to acts of nature, power outages or events beyond the control of RTA.