Customer Service Promise
We appreciate that you choose to ride RTA. In an effort to provide you excellent service, we pledge to honor the following promises:
Your right to safe service
Your safety is our top priority. If we are not performing to your standards, please let us know.
Your right to courteous, clean, accessible, and dependable service
Simply put – you deserve the best. If you find our service less than adequate, please let us know.
Your right to be heard
We promise to make your issues count. If you have concerns regarding service, write or speak to the appropriate person below and he or she will respond.
- Customer Service: 937-425-8300; option 5
- Write to the Top: i-riderta.org/contact-us-page/write-to-the-top
Your right to on-time service
If your service is early or delayed more than 30 minutes, your ride is on us. "We guarantee it!"
Your right to be notified of significant service delays
Updated service information will be made available at the following locations:
- Customer Service: 937-425-8300; option 1
- RTA Alerts System: Sign up to receive alerts directly to your email or cell phone at iriderta.org/ridetime.