Customer Support

Customer Support

Excellent public transportation is our business. Rider satisfaction is our mission.

We promise to provide you with the highest level of customer service everyday — at every stop and on every bus you ride with us.

Contact us anytime, for any reason. We look forward to hearing from you.

Telephone Customer Support

937-425-8300 TDD (937) 425-8388 Monday - Friday: 7:00 a.m. - 7:30 p.m. Saturday, Sunday and Holidays: 8:00 a.m. - 5 p.m.

Online Customer Comments

Submit complaints, comments and ask questions

Write to the Top

Communicate directly with RTA department officials

On-time Service Guarantee

If your service is delayed more than 30 minutes, we'll give you a complimentary fare

Phone Directory

Service

Paratransit Reservations • 937-425-8300, press option #2
Paratransit Reservations (TDD) • 937-425-8388
Customer Service • 937-425-8300, press option #3
Paratransit Certification Center • 937-425-8444

Transit Ambassadors

Transit Ambassadors • 937-425-8333

Tax Free Commuter Benefits

Smart Choice • 937-425-8379

Lost and Found

Lost and Found • 937-425-8300, press option #4

Fixed Route Bus Dispatch

Fixed Route Information • 937-425-8300, 937-425-8598
Fixed Route Information (TDD) • 937-425-8388

Paratransit Bus Dispatch

PMOB • 937-425-8598, 937-425-8398
Reservations & Scheduling • 937-425-8300
Reservations & Scheduling TDD • 937-425-8388
Certification Center • 937-425-8301, 937-425-8444

Ridership Advisory Council

Volunteer • 937-425-8374, nowens@greaterdaytonrta.org

Transit Vehicle Maintenance

Maintenance • 37-425-8693, 937-425-8639, maint@greaterdaytonrta.org

Engineering

Engineering Information • engineering@greaterdaytonrta.org
Call Before U Dig Hotline • 937-425-UDIG (8344)

RTA Website

Carmen Gaines • 937-425-8373, cgaines@greaterdaytonrta.org