Customer Advocacy Group

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Customer Advocacy Group Mission Statement:

To actively seek input from a broad range of riders on operational and service issues that affect bus riders and organizations with an expressed interest in public transit.

The RTA Customer Advocacy Group will:

  • advise RTA staff on ways to resolve such issues in order to improve the bus system;
  • promote RTA responsiveness to riders;
  • and recommend possible solutions to the staff, based on public input, so that RTA can effectively address the diverse concerns of the riding public.

The Customer Advocacy Group mission is consistent with RTA’s goal to encourage public input in order to provide the best service to all of its customers.

Interested in Becoming a Member:

Please contact Nathan Owens at 937-425-8374 or by email at